LIMITED WARRANTY COVERAGE

Coverage & Term

Bellatrix warrants that the device will be free from defects in materials and workmanship under normal use for two (2) years from the delivery date to the original customer. Warranty activates upon completion of the one-on-one training for the equipment with the trainer assigned to your account. This warranty is non-transferable and limited to repair or replacement (or refund up to the purchase price) at Bellatrix’s discretion.

How to Start a Warranty Claim

To initiate a warranty claim, you must complete the Warranty Service Request Form here: Warranty Service Request Form. Claims are opened only through this form.

When completing the form, please provide:

• Your order number

• Device serial number

• A clear description of the issue

• Photos and/or video demonstrating the issue (required for video troubleshooting)

After you submit the form, you will receive an email confirmation. A Customer Relations or Technical Specialist will contact you to complete video troubleshooting. If service is approved, you will receive a written email with shipping instructions (RMA) for sending the unit in.

VIDEO TROUBLESHOOTING (Required Before Warranty Service)

Before any unit is authorized for return/repair under warranty, remote video troubleshooting is required. A Customer Relations or Technical Specialist will guide you through the steps to diagnose the issue. If the issue cannot be resolved remotely, Customer Relations will approve service and email you written shipping instructions (including any RMA details) for sending the unit in.

SHIPPING & COSTS

• For warranty services (inspection, repair, or exchange), the customer is responsible for shipping costs to and from Bellatrix.

• After Customer Relations approves service, you will receive an email with shipping instructions. Ship the device in its original crate/packaging (see “Packaging Requirements”).

• Bellatrix may require the return of the device for inspection to confirm warranty eligibility.

INSPECTION & TURNAROUND

• Upon receiving the unit, Bellatrix will inspect and confirm warranty eligibility.

• If covered, Bellatrix will repair using new parts or replace with a new or refurbished unit (at Bellatrix’s discretion).

• If the repair is expected to take more than three (3) business days from inspection, you may request a loaner unit (see “Loaner Program”).

• If not covered, Bellatrix will provide a written estimate for non-warranty repair; you may accept or decline.

LOANER PROGRAM

Standard Eligibility

You can request a loaner after Bellatrix has received and inspected your unit and finds out the repair will exceed three (3) business days. Loaners are subject to availability.

Exception Pathway (Pre-Inspection Loaner)

Customer Relations may approve an exception to ship a loaner before inspection only if:

1. Customer Relations approves the exception in writing; and

2. You provide proof of shipment (carrier and tracking) for your device being sent in for repair.

Shipping & Returns for Loaners

• The customer is responsible for all shipping costs related to the loaner (to and from the customer) as part of warranty services.

• After your unit is repaired, you must ship the loaner back and provide shipment confirmation (tracking) to Bellatrix. Bellatrix will not ship your repaired unit until the loaner shipment is confirmed.

WHAT IS NOT COVERED (Exclusions)

This warranty does not cover defects or damage resulting from, or service related to:

• Unauthorized breaking, tampering, alteration, or removal of labels/seals.

• Misuse, abuse, neglect, improper operation, or failure to follow operating/maintenance instructions.

• Unauthorized modifications or repairs, including third-party service or non-Bellatrix parts.

• Normal wear and tear and consumables (e.g., tips, caps, filters).

• Cosmetic damage (scratches, dents, discoloration) not affecting function.

• Improper cleaning fluids, incompatible chemistries, liquid ingress beyond normal/intended use, or mineral/scale buildup.

• Power issues (incorrect voltage, power surges, lightning) or inadequate electrical protection.

• Shipping damage due to improper packaging (including not using the original crate/approved packaging).

• Loss/theft, accidents, acts of nature, or events beyond Bellatrix’s control.

• Serums, accessories, and components, including tips, coaching programs, courses, and community subscriptions.

• Routine maintenance, calibration, user-preventable blockages, or cleaning services.

• On-site service requests, travel, or technician visits (unless explicitly included in a separate plan).

• Downtime costs, lost profits, or other incidental/consequential damages.

• Any device used outside its intended purpose or in commercial conditions not consistent with Bellatrix instructions.

PACKAGING REQUIREMENTS

Ship the device securely in its original packaging/crate with proper internal protection and foam inserts. Improper packaging may cause damage not covered by the warranty and may delay service.

CUSTOMER RESPONSIBILITIES (Summary)

• Complete video troubleshooting and follow all instructions from Customer Relations.

• Pay shipping costs for warranty services and any loaner shipments.

• Use original crate/approved packaging to prevent transit damage.

• If a loaner is issued, return it and provide shipment confirmation; your repaired unit will ship after confirmation.

• Respond to Bellatrix communications to avoid delays.

POLICY CHANGES

Bellatrix reserves the right to amend or update this policy at any time. Updates may be posted on our website or sent through other communication channels. Customers should periodically review for changes.

For the complete Refund Policy and Shipping and Delivery for Bellatrix, visit: https://www.bellatrixusa.com

Questions?

Customer Experience

Main line: (888) 404-8320 | Customer Experience: (689) 666-2901

Email: customerexperience@bellatrixusa.com